Refund policy

RETURNS/EXCHANGES

  • We will gladly accept returns for store credit, exchange of size, or exchange of items. Please ensure your return meets the requirements below:

    Store Credit & Exchanges:
    We happily accept returns for store credit or exchanges within 14 days of receiving your order, provided items are in original condition — unworn, unwashed, with all tags attached and accompanied by the original packaging (where applicable).

    Refunds:
    We do not offer refunds for change of mind, incorrect sizing, or unwanted items.
    Refunds will only be issued if:

    • The item is faulty, or
    • You have received the wrong item.

    If either of these apply, please reach out to our customer support team with your order number and clear photos so we organise you an exchange, credit, or refund once approved.

    All return costs are to be covered by the customer. New shipments for an exchange of size/item will be paid for by us.

    MARTYR reserves the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by MARTYR.

HOW DO I PROCESS A RETURN?

  • Please use the link HERE to use our returns portal. We will only accept returned item(s) that have been booked using our returns portal.

    If you experience any issues please contact us at support@martyrusa.com


    How to start a return:
    To initiate a return for store credit or an exchange, please visit our RETURNS PORTAL


    What is “Free Returns + Package Protection” Coverage?

    When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for free. If your item is lost or damaged in transit, your order is also protected.

    If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.

SHIPPING PROVIDER 
  • WE ARE NOT RESPONSIBLE FOR SHIPPING IF THERE IS AN ISSUE WITH THE SHIPPING CARRIER. 
  • If a customer provides an incorrect or invalid shipping address, we are unable to intervene, as the address information is submitted directly by the customer during the order process.
  • In the event that an invalid address is provided and the package is returned to our facility, the customer MUST contact us via email regarding their order. Once we receive the returned package, we will process a refund.
  • Please note that any refunds will cover the total cost of the order, excluding the shipping fee. The shipping fee, which ranges between $6 and $8, is non-refundable.